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Mirovel ArchiveJournaling & scrapbooking · Indore
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Following a parcel

Track your order

What each reference is for, and when each one starts to exist.

Two different numbers

Order ID

  • Issued by us on your order confirmation email
  • Use it in any message to us
  • It exists from the moment the order is confirmed

Tracking number

  • Issued by the courier once the parcel is collected
  • Use it on the courier website
  • It does not exist until dispatch, which is 1-2 business days after ordering

The timeline

  1. Handling. The opening 1-2 business days is our part: picking, checking and packing. No courier reference exists during it.
  2. Dispatch. You get the reference by email as soon as the courier takes the parcel; transit is 3-9 business days from there.
  3. Past the estimate. Past 4-11 business days from the order date, send us the Order ID and the order email at [email protected] and we will raise it with the courier.

What is normal for these parcels

Small paper parcels move through the letter stream rather than the parcel stream in some regions, which means fewer scan events on the way. Silence between scans is normal for these.