Write to us
Contact Mirovel Archive
Send us the order reference and the problem, and the first reply will usually be the answer.
Where to write
Before you write
Order ID
The reference printed on your order confirmation email. It is not the courier tracking number, which is issued later.
Order email
The address the order was placed with. Orders are looked up on that.
Photographs, for damage
Pictures of the outer parcel and of the item. With washi tape sets this matters more than usual.
Send this and we can answer once
If a sticker sheet arrived creased, photograph it flat next to the mailer it came in. That one picture usually settles the question of whether it was packed or posted badly.
What we can and cannot help with
We can check stock, confirm a specification against what the supplier gave us, chase a courier, and arrange a return or refund. We can help you compare an item with the specifications listed.
We stop short of guaranteeing suitability for a particular room, wall or device. An honest “we do not know” is a real answer here.