Paper goods go into a rigid board mailer so corners do not bend, and tape rolls are boxed separately so they cannot crush a sticker sheet.
What that means in transit
Paper and adhesive both dislike the same things: heat and damp. Orders leave in a rigid board mailer, and in the monsoon months we add an inner polybag at no charge. A washi order that arrives with a damp outer sleeve and dry contents has worked exactly as intended.
When it arrives
Check the parcel on delivery where you can. Transit damage is far easier to settle when it is found at the door, and photographs of the outer carton help a great deal. Report anything wrong within the damage window on the shipping policy page.
If something is broken
Send photographs of the packaging and of the item. An unboxing video is not required but settles almost every claim immediately. On a confirmed fault we pay the return postage and either replace or refund.